Who we are
Shiwly's Creations is a custom gifting studio based in Lucknow, India. This policy explains how we collect and use information when you browse the website, send an inquiry, discuss a hamper, place an order, or contact us through WhatsApp, phone, forms, or email.
Information we collect
- Contact details such as your name, phone number, WhatsApp number, email address, company or team name, and delivery city.
- Order and inquiry details such as occasion, quantity, budget range, preferred contents, container, packaging, accents, personalization needs, delivery details, and reference images or links you choose to share.
- Recipient and delivery information, where needed to prepare or deliver an order.
- Payment confirmation details. We do not collect or store full card numbers, UPI PINs, net banking passwords, or similar sensitive payment credentials on this website.
- Basic website information such as browser, device, pages visited, approximate location, and usage patterns, where analytics or hosting tools collect this automatically.
How we use information
- To respond to inquiries and prepare quotes.
- To design, assemble, customize, pack, and deliver gift hampers.
- To coordinate with you on substitutions, approvals, payment, pickup, delivery, or after-order support.
- To maintain business, tax, accounting, fraud-prevention, and legal records.
- To improve our website, service, product selection, and customer communication.
- To send order updates or service messages. Promotional messages, if any, can be stopped by asking us to opt you out.
WhatsApp and third-party services
If you contact us through WhatsApp, phone, maps, payment links, or other third-party services, those services may process your information under their own policies. Please avoid sharing sensitive personal information unless it is necessary for the order.
Retention
We keep information only as long as reasonably needed for inquiries, order fulfilment, customer support, accounting, tax, fraud prevention, legal compliance, and business records. If information is no longer needed, we delete it or keep it in a limited archived form where required.
Your choices
- You may ask us to correct your contact or order information.
- You may ask us to delete information that is no longer needed, subject to legal and business record requirements.
- You may ask us to stop promotional messages.
- You may choose not to provide certain information, but we may then be unable to quote, customize, or deliver an order properly.
Security
We use reasonable care to protect customer information from unauthorized access, loss, misuse, or disclosure. No website, messaging app, or internet transmission is completely risk-free, so please share only information that is relevant to your order.
Children
Our services are intended for adults and businesses. We do not knowingly collect personal information from children. If such information is shared with us by mistake, please contact us so we can review and remove it where appropriate.
Contact
For privacy questions, corrections, deletion requests, or opt-out requests, contact Shiwly's Creations on WhatsApp or phone at +91 94523 99619.