Delivery coverage
Shiwly's Creations is based in Lucknow, India. Delivery availability, delivery charges, and delivery method depend on the order size, destination, hamper type, timing, and practical handling requirements. Some orders may be delivered locally, picked up, or sent through a delivery or courier partner.
Delivery timelines
- Estimated delivery dates or time windows are shared during order discussion or confirmation.
- Custom, bulk, personalized, fragile, or material-heavy orders may need extra preparation time.
- Urgent requests may be accepted only when products, packaging, labour, and delivery support are available.
- A timeline is not final until the order and payment terms are confirmed.
Customer details
Please provide complete and accurate recipient name, phone number, address, landmark, delivery city, preferred date, and any society, office, hotel, event venue, or security instructions. Incorrect or incomplete details can delay delivery or create extra charges.
Recipient availability
Please ensure that the recipient or an authorized person is available to receive the order. If the recipient is unavailable, refuses delivery, cannot be reached, or the location does not allow entry, we may need to reschedule, attempt handover to another person, or charge for reattempt or return handling.
Delivery charges
Delivery charges, if any, are communicated before confirmation or before dispatch. Charges may vary based on distance, order size, urgency, number of delivery points, waiting time, special handling, or third-party courier charges.
Bulk and multi-location orders
Corporate, wedding, event, or bulk orders may need a delivery schedule, address sheet, recipient list, contact person, and handover plan. Multi-location deliveries may be billed separately and may require additional preparation time.
Delays outside our control
Delivery may be affected by traffic, weather, road restrictions, incorrect address, recipient unavailability, courier delay, payment delay, product availability, public events, strikes, government restrictions, illness, accidents, or other events outside our reasonable control.
Fragile and perishable items
Some hampers may include fragile, edible, floral, liquid, or temperature-sensitive items. We pack with reasonable care, but customers should share any handling instructions in advance and should avoid unnecessary delay in receiving or opening such hampers.
Pickup
Where pickup is agreed, the customer or their representative should collect the order at the agreed time. Once an order is handed over at pickup, safe transport and handling become the customer's responsibility.
Damage during delivery
If a hamper arrives damaged, please contact us within 24 hours with photos or videos of the outer packaging, hamper, damaged item, and delivery condition. We will review and decide whether repair, replacement, partial refund, or another solution is appropriate.
Contact
For delivery coordination, address updates, pickup details, or damage reports, contact Shiwly's Creations on WhatsApp or phone at +91 94523 99619.