Order confirmation
- Orders are confirmed only after the agreed details and payment terms are accepted by Shiwly's Creations.
- For custom or bulk hampers, we may begin sourcing, reserving, preparing, or packing materials after confirmation.
- Any change in contents, quantity, container, packaging, personalization, delivery location, or deadline may change the final price or timeline.
Changes after confirmation
We will try to accommodate reasonable changes if work has not progressed too far. Once products are sourced, packaging is customized, labels are printed, hampers are assembled, or delivery is arranged, changes may not be possible or may require extra charges.
Cancellation before preparation
If you cancel before sourcing, customization, printing, packaging preparation, or assembly has started, we may approve cancellation and refund the eligible amount after deducting payment gateway fees, committed vendor costs, or other direct costs already incurred.
Cancellation after work begins
Because most orders are custom, cancellations may not be accepted after sourcing, customization, personalization, printing, packaging preparation, assembly, or delivery coordination has started. If partial cancellation is possible, any refund will be calculated after deducting direct material, labour, vendor, delivery, and handling costs.
Returns
- Custom, personalized, assembled, perishable, edible, fragile, or occasion-specific hampers are generally not returnable.
- Returns or replacements may be considered only for wrong items, significant damage, missing confirmed items, or clear service error.
- Minor differences in color, packaging, arrangement, flower style, ribbon shade, container finish, or product brand due to availability do not normally qualify as return reasons.
Damage or missing items
Please report damage, wrong items, or missing confirmed items within 24 hours of delivery or pickup. Share clear photos or videos of the outer packaging, hamper, affected item, and delivery condition so we can review the issue fairly.
Refund method and timing
Approved refunds will be processed through the original payment mode, UPI, bank transfer, or another agreed method. Refund timelines may depend on banks, payment providers, or transaction systems. Payment gateway charges, delivery costs, vendor costs, or material costs may be deducted where applicable.
Customer-supplied items
If you provide your own items for a hamper, those items remain your responsibility for quality, expiry, authenticity, legality, and suitability. We will handle them with reasonable care, but refunds or replacements for defects in customer-supplied items are not provided by Shiwly's Creations.
Bulk orders
Bulk orders may require stricter cancellation terms because materials, products, labour, and vendor commitments are planned in advance. The specific cancellation terms for a bulk order may be confirmed separately before work begins.
Contact
For order changes, cancellation requests, return concerns, or damage reports, contact Shiwly's Creations on WhatsApp or phone at +91 94523 99619.